Phone Systems:
CTI, IVR & Call Center Solutions
Computer Telephony Integration (CTI) is an integration of the computer (data) and telephone (voice) which can dramatically enhance the way you do business. By linking your communication and computer systems, you can have complete and instant access to a customer’s information and their interaction history with your company. This allows you to provide better and more responsive service each time they call.
Call Center Solutions with CommSoft RMS software
More CommSoft RMS Training Videos...
Order Entry or Customer Service Departments are better managed with real-time visibility for a supervisor. When linked to an Automatic Call Distribution platform, call management of each group with overflow assignments, and management reports on a Windows-based tool, make the solution more cost-effective.
What is "IVR" or Interactive Voice Response and do we need it?
It is hardware and software that works with your phone system and computer data applications to quickly pass specific personal or business information to or from that specific caller as if they are interactive with a live representative of your organization.
Do you need to call clients and remind them of upcoming appointments, etc.? Wouldn't be great if that could be done automatically? Well now, it can.
Contact us to explore our surprisingly economical IVR options.
